1. Refund Eligibility

QR Generator offers refunds for API subscription or credit purchases under the following conditions:

• Payment was deducted but your account/API credits were not activated
• Duplicate payment made for the same subscription or credit top-up
• Service was unavailable for an extended period due to an outage on our end
• Unauthorized/fraudulent charge on your account

2. Non-Refundable Items

The following are typically not eligible for refunds:

• API credits or QR codes already generated and successfully delivered
• Subscription periods that have already elapsed or been substantially used
• Payments made more than 30 days ago
• Bank processing fees and other third-party charges

3. Refund Process

To request a refund:

1. Submit a refund request through your QR Generator dashboard or email qr-generator.vlemart.store@mail.com
2. Provide transaction details (payment date, amount, order/reference ID)
3. Submit supporting documents if required
4. Our team will verify the request within 3-5 business days
5. Approved refunds will be processed within 7-10 business days

4. Refund Methods

Refunds will be issued through:

• Original payment method (preferred)
• Bank transfer to your registered account
• Account credit / additional API credits (for select cases)

Processing fees may apply for certain refund methods.

5. Refund Timeframe

Standard refund processing times:

• Failed/duplicate payments: 3-5 business days
• Disputed charges: 7-14 business days after resolution
• Service outage credits: Applied to your account within 7 business days

Bank processing may add 1-3 additional business days.

6. Disputes

For disputed charges:

• Please contact our support team first so we can review your account and API usage logs
• Formal disputes must be filed within 60 days of the charge
• We may temporarily hold or restrict API access during investigation
• A final decision will be communicated within 30 days

7. API Usage Responsibility

Because QR codes are generated instantly on request, once a QR code has been successfully returned to you via the API, that individual request is considered fulfilled and is not eligible for a refund — regardless of what the underlying data (e.g. a UPI ID or link) is later used for.

8. Late or Missing Refunds

If your refund hasn't arrived:

• Check your bank account again (processing delays may occur)
• Contact your bank (they may be holding the funds)
• Contact our support team with your payment details

9. Policy Changes

We may update this Refund Policy periodically. Changes will be posted on this page with an updated effective date.

10. Contact Us

For refund-related questions or assistance:

Email: qr-generator.vlemart.store@mail.com
Phone: 1234567890
Address: Delhi, India